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These are some of the more frequently asked questions relating to our products. If you have a question that isn't listed here, please feel free to submit your question using our contact form. Q: Is my job guaranteed against chemical breakdown? Yes, our systems are guaranteed against chemical breakdown, which means you are not restricted to using cleaning agents and detergents that you don't like or are not environmentally friendly. Q: How do I know my Guarantee will always be honoured? All Wet-seal Franchisees have the full support and backing of an international company who only use time proven systems. However if you happen to be unfortunate enough to be one of the 0.00003% who's system is not 100% waterproof; your system will be fully replaced. Q: How do I know my job meets all required industry standards? You can be assured of this because Wet-seal systems actually exceed the Australian Standard requirements, and have done so for the past 18 years. In fact, the Wet-seal systems are currently being used as the 'quality benchmark' for the new Code of Industry Standards by the Waterproofing Industry Council of Australia. Q: Is my job Quality Assured? Yes. By choosing Wet-seal to install your waterproofing, you have selected the ONLY Quality Assured waterproofing company in Australia. As a result, your waterproofing will meet all facets of service, quality maintenance of products and procedures, and performance; as stated by the Quality Assurance Services requirements. Q: How do I know if my job has passed all testing requirements? The Wet-seal systems have been approved by Branz (the leading industry figure), which means that they have undergone extensive testing and scrutiny before being allowed for use on your job. Q: Just how good is the guarantee on my job? The Wet-seal guarantee which you will be provided with on completion of your job was used as a benchmark for the Waterproofing Industry Council of Australia when they put together their guarantee guideline requirements, so Wet-seal are recognised as the industry leader who's standards are being adopted as the industry standards. Q: How do I know my job is installed correctly? All Wet-seal Franchisees are comprehensively trained using the same methods and the same materials. You can rest assured that it doesn't matter in which town or state you use a Wet-seal system, you are receiving exactly the same system installed to the same high standards that we have become famous for throughout the waterproofing industry. Q: Can I purchase a Wet-seal system from any other company? We develop and market our own systems; this allows us to have the quality control to be able to supply you with only the best products and systems available. These systems are only available through our national Franchisee network, which you can contact by phoning 1800 025 081. Q: How do I know I won't have to call Wet-seal back? We have now completed over ONE MILLION showers (with less than 30 call backs), which means that you are dealing with a company who is committed to getting your waterproofing right the FIRST time. Q: Am I dealing with an Australian owned company? Yes, Wet-seal is the largest independently Australian owned waterproofing company in both Australia and New Zealand, which means you are using a company that is the industry leader in both countries. Both directly and indirectly through our suppliers, we're providing jobs for hundreds of Australians. Q: What if I need some advice or help? Simply phone our Toll Free Technical Help Line 1800 025 081. You are able to call at any time to receive FREE advice and information for any waterproofing query that you may have. Q: Do I have to use a certain shape or size? No, you can let your imagination run wild, as all Wet-seal systems will fit ANY shape or size, therefore you don't have to restrict your design to standard shapes. Q: Will my job be ready when I need it? Your deadlines and schedules are paramount to us. We're committed to ensuring your waterproofing is performed on time and on schedule. We're committed to ensuring you're delighted with our service, so every Wet-seal Franchisee promises to show up to your job on time and when they say they will be there. If they're delayed for ANY reason, they will phone you in advance so you are always 'in the picture' and know what's happening. Q: Am I using the right waterproofing system for my job? This is something you won't have to worry about when using Wet-seal, as we do all the thinking for you. Every Franchisee is extensively trained to know which waterproofing systems are best for any given job. Simply ask and your Franchisee will happily explain their recommendation to you, and why it is the best waterproofing product for your job. Q: How do I know I won't be responsible for anyone hurting themselves on my job? Rest assured, we are very committed to Occupational Health and Safety requirements, and our Franchisees only work in safe working environments, which result in no workplace injuries and no downtime on your job. Q: How do I know my job is cost effective? Because we guarantee to get your job right the FIRST time, you know that there will be NO extras or hidden costs, after your initial investment. Q: How do I know my job will last? Not only will your job last … it will remain waterproof! As the industry leader in waterproofing, we have a proven track record over decades of providing the best waterproofing in the industry. Your waterproofing system is specifically designed to be able to withstand normal building movement ensuring your wet areas will be sealed for decades. Q: Can I purchase any other products from Wet-seal? Yes, you can purchase many products other than just for waterproofing showers and bathrooms. If you require waterproofing and sealing for any application, simply phone your FREE Technical Help Line on 1800 025 081 and ask what is best for your particular situation. Q: Is my job compliant with the new Waterproofing requirements? Yes, the waterproofing system installed on your job is FULLY COMPLIANT with the new Waterproofing Code. This assures you that your job has been installed to the highest industry standards and requirements, and more importantly … it will last. |
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